RBSE Solutions for Class 10 Rajasthan Adhyayan Chapter 10 Consumers Protection

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RBSE Solutions for Class 10 Rajasthan Adhyayan Chapter 10 Consumers Protection are part of RBSE Solutions for Class 10 Rajasthan Adhyayan. Here we have given Rajasthan Board RBSE Class 10 Rajasthan Adhyayan Chapter 10 Consumers Protection.

Board RBSE
Textbook SIERT, Rajasthan
Class Class 10
Subject Rajasthan Adhyayan
Chapter Chapter 10
Chapter Name Consumers Protection
Number of Questions Solved 48
Category RBSE Solutions

Rajasthan Board RBSE Class 10 Rajasthan Adhyayan Chapter 10 Consumers Protection

TEXTBOOK QUESTIONS SOLVED

Multiple Choice Questions

Question 1.
When did the U.N.O accord approval to the directions for the Consumer Protection Act?
(a) April 9, 1985
(b) April 9, 1986
(c) April 10, 1985
(d) April 10, 1986
Answer:
(a).

Question 2.
When was the MRTP Commission formed:
(a) 1965
(b) 1969
(c) 1972
(d) 1974
Answer:
(b).

Question 3.
The prescribed fees for filing the complaint amounting upto 1 lakh is:
(a) Rs. 50
(b) Rs. 100
(c) Rs. 150
(d) Rs. 200
Answer:
(b).

Question 4.
How many members does the District Consumer Forum has?
(a) 3 (Three)
(b) 5 (Five)
(c) 9 (Nine)
(d) 10 (Ten)
Answer:
(a).

Question 5.
The district court can hear the cases valued upto-
(a) 10 lakhs
(b) 20 lakhs
(c) 30 lakhs
(d) 50 lakhs
Answer:
(b).

Question 6.
What is the strength of the National Commission?
(a) 3 (Three)
(b) 5 (Five)
(c) 4 (Four)
(d) 9 (Nine)
Answer:
(b).

Question 7.
Within how many days can the appeal be filed in case of being unsatisfied with the decision of the National Commission?
(a) 30
(b) 90
(c) 60
(d) 65
Answer:
(b).

Question 8.
When was the Consumer Protection Act passed?
(a) 1985
(b) 1986
(c) 1987
(d) 1988
Answer:
(b).

Very Short Answer Type Questions

Question 1.
When was the weights, measurements relating act passed?
Answer:
The Weights-Measurements relating act was passed in 1972.

Question 2.
What is the prescribed fees for filing complaint for the cases valuing between Rs. 5 lakhs to Rs. 10 lakhs?
Answer:
Prescribed fees for filing complaint for the cases valuing between Rs. 5 lakhs to Rs. 10 lakhs is Rs. 1,400.

Question 3.
Who is the chairman of the state consumer protection commission?
Answer:
The Chairman of the State Commission is the retired judge of High-court.

Question 4.
What is the number of members of the National Commission?
Answer:
The National Commission has four members excluding chairman.

Question 5.
Who is the chairman of the National Commission?
Answer:
Chairman of the National Commission is the retired judge of the Supreme Court.

Question 6.
Upto which value can the cases be filed with the National Commission?
Answer:
The cases valued above crore can be filed with the National Commission.

Question 7.
Who can file the complaint under the Consumer Protection Act?
Answer:
Under the Consumer Protection Act the complaint can be filed by:

  1. Any Consumer.
  2. Registered Consumer Organisation.
  3. Central Government.
  4. State Government
  5. Many consumers having the same interests.

Question 8.
What does the goods (commodity) mean?
Answer:
Goods mean any type of moveable property (excluding currency), including commodities and shares, standing crops, grass or any such article linked with earth, and which can be deleted or removed before sale or sale contract.

Question 9.
Why is April 1985 an important day?
Answer:
April 9,1985 is an important day because on this day the U.N. General Assembly had given approval to the directions for the consumer protection and U.N.Secretary General was given the responsibility to convince the member nations to enforce them either through enacting laws or by change in policies.

Question 10.
When is the Consumer day celebrated ?
Answer:
24th December is celebrated as the Consumers Day.

Short Answer Type Questions

Question 1.
Write about the Right to be protected?
Answer:
Right to be protected against the marketing of goods and services which are ^ hazardous to life and property.

Question 2.
Define Defective goods and Services?
Answer:
Defective goods and Services:
It means any fault, imperfection or shortcoming in the quality, quantity, purity or standard which is required to be maintained by or under any law for the time being in force or as is claimed by the trader in any manner whatever in relation to any goods or services.

Question 3.
Explain the process of filing complaints with the consumer court?
Answer:
Process of filing complaint:

  1. The complainant can present his/her complaint in person or through his authorized representative.
  2. There is no need for advocate.
  3. No stamp fee, stamp paper or court fee is required.

Question 4.
Which are the essentials for filing complaint?
Answer:
Essentials for filing complaint:

  1. Full address and name of the complainant.
  2. Name and address of the opposition party/Respondent.
  3. Complete facts relating to complaint.
  4. Copies of documents in support of the allegations, if any.
  5. Type/nature of relief required by the complainant for redressai of his/her grievances.
  6. Complainants or his authorised agents signature on the complaint paper.

Question 5.
Write about the National Commission.
Answer:
National Commission:
The national Commission consists of a chairman/ President and at least four members. The chairman of the commission is the retired judge of the Supreme Court. One of the members must be a woman. It hears appeals against the decisions of all the state commission; and the cases valuing above crore, can directly originate here. Appeal against its decisions can be made only in the Supreme Court.

Question 6.
Write about Right to Consumer Education?
Answer:
Right to Consumer Education:
Each Indian citizen has the right to be educated on matters related to quality, quantity, potency of the goods available in the market. He/she should have access to information about the matters that would enable him/her to take better purchasing decisions.

Question 7.
Who is a Consumer?
Answer:
A consumer:
One who buys or agrees to buy any goods for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment. It also includes any user of such goods other than the person who actually buys and such a use as made with the approval of the purchasers.

Question 8.
Write the main features of the Consumer Protection Act, 1986?
Answer:
Main features of the Consumer Protection Act are:

  1. The main objective of this act is to provide protection to the consumers against adulterated/defective goods, unsatisfactory or defective services and unfair trade practices.
  2. This act is applicable equally in the whole of country excluding the state of Jammu and Kashmir.
  3. It covers all the goods and services except the goods and services specified by the central government.
  4. It is the novel and progressive social welfare law.
  5. This act has strengthened the consumer movement.
  6. It is the only law linked directly with the market and is fit enough to resolve the grievances related to it. Its various provisions are highly comprehensive and effective.

Long Answer Type Questions

Question 1.
What are the various rights of the consumer?
Answer:
Various Rights of Consumer:

  1. Right to be protected against the marketing of goods and services which are hazardous to life and property.
  2. Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumers against unfair trade practices.
  3. Right to be assured, wherever possible, access to variety of goods and services at competitive prices.
  4. Right to be heard and to be assured that consumers’ interests will receive due consideration at appropriate forums i.e. District forum, State commission and National Commission.
  5. Right to seek Redressai against unfair trade practices and unscrupulous exploitation of consumers.
  6. Right to Consumer education about the uses or losses of goods, services available in the market.

Question 2.
Give details of the structural nature and jurisdictions of consumer court.
Answer:
Structure organization and Jurisdictions of consumer courts:
The consumer courts has three tier system as:

  1. District Consumer Forum:
    It consists of three members-One Chairman and two members, one of whom must be a woman. It may hear the cases valuing up to lakh, at the district level.
  2. State Commission:
    Each state has a state consumers grievances redressai commission, and if required an additional bench can also be formed. It has one chairman and minimum of two members, one of whom must be a woman. Chairman of the state commission is the retired judge of the High court. Appeal against the decision of the District forum may be made by the aggrieved persion to the state High commission.
  3. National Commission:
    There is a National Commission at the central level. It consists of a Chairman and minimum of four members. Its Chairman is the retired judge of the Supreme Court. One of its members must be a woman. It entertains complaints where the value of goods or services exceeds Rs.  1 crore. Appeal against the orders of any of the state commissions can be heard by the National Commission.
    Any person aggrieved by an order made by the National Commission, may prefer to appeal against such an order to the Supreme Court.

Question 3.
What are the characteristics/ features of Consumer Protection Act, 1986?
Answer:
Main features of the Consumer Protection Act are:

  1. The main objective of this act is to provide protection to the consumers against adulterated/defective goods, unsatisfactory or defective services and unfair trade practices.
  2. This act is applicable equally in the whole of country excluding the state of Jammu and Kashmir.
  3. It covers all the goods and services except the goods and services specified by the central government.
  4. It is the novel and progressive social welfare law.
  5. This act has strengthened the consumer movement.
  6. It is the only law linked directly with the market and is fit enough to resolve the grievances related to it. Its various provisions are highly comprehensive and effective.

Question 4.
Write about the duties of a Consumers?
Answer:
Duties of a Consumer are:

  1. Knowledge of goods and services before purchase.
  2. Check for markings on the package or packed goods for name of a good, ingredients, name and address of the manufactures, quality, standards, specification, batch number, packing and expiry dates etc.
  3. Priority for goods bearing ISI, AG Mark, F.P.O.
  4. To be assured about weights, measurements, quantity in grams, metres, centimetres, litres etc.
  5. To be assured about the price marked on the product (M.R.P) or specified by the government.
  6. Knowing about terms of guarantee and warranty and check for the advertised features of the product.
  7. Getting cash memo/Voucher on cash purchase. If the trader refuses to give cash memo or the cash memo bears- ‘Sold goods will not be returned or changed, the consumer should let the trader know that it is against the law.
  8. Knowing of the rules and regulations framed by the government for the consumer protection.
  9. Keeping informed self, family members and the society about the information from the consumer organizations and Protection councils from time to time.
  10. Raising voice against exploitation and injustice in the society, conveying the same to the consumer organisation, and filing complaint with the specified officer or authority.

ADDITIONAL QUESTIONS SOLVED

Multiple Choice Questions

Question 1.
What is the strength of the state consumer redressai commission?
(a) 4 (Four)
(b) 3 (Three)
(c) 5 (Five)
(d) 2 (Two)
Answer:
(b).

Question 2.
What is the fundamental cause of consumer exploitation in India?
(a) Illiteracy
(b) Monopoly
(c) Imbalance between demand and supply.
(d) All of the above
Answer:
(d).

Question 3.
Who can complain to the court under the Consumer Protection Act?
(a) State government
(b) Central government
(c) Any Consumer
(d) All of the above
Answer:
(d).

Question 4.
Chairman of the State Commission can hear to the appeal against the decision given by:
(a) National Commission
(b) District Consumer Forum
(c) High Court
(d) All of the above
Answer:
(b).

Question 5.
Where was the Consumer movement launched, first of all?
(a) Bengal
(b) Uttar Pradesh
(c) Maharashtra
(d) Rajasthan
Answer:
(c).

Question 6.
Where can the appeal be filed for the cases valued above crore under the Consumer Protection Act?
(a) District Consumer Forum
(b) State Consumer Forum
(c) National Consumer Forum
(d) All of the above
Answer:
(c).

Question 7.
Who was made responsible by the United Nations General Assembly to enforce its directions relating consumer protection? ‘
(a) Secretary general of U.N.O
(b) Chairman of the Economie and Social Council
(c) International Court of U.N.O
(d) None of the above
Answer:
(a).

Very Short Answer Type Questions

Question 1.
Why was the Consumer Protection Act passed?
Answer:
The Consumer Protection Act was passed to conserve or protect consumers’ interests and to strengthen their rights.

Question 2.
Write any two major causes of consumer exploitation in India?
Answer:
Two major causes of consumer exploitation in India are:

  1. Imbalance between Demand and supply.
  2. Illiteracy.

Question 3.
Which products should be given priority by the consumers while making purchases?
Answer:
The consumers should give priority while purchasing to the goods bearing ISI, AGMARK or FPO seals assuring measurements, weights, and quality.

Question 4.
What is the strength of the District Consumer Forum?
Answer:
The District Consumer Forum comprises of one chairman and two members.

Question 5.
Who does not fall in the category of a consumer?
Answer:
A person is not a consumer if he purchases goods for commercial or resale purposes.

Question 6.
What does Right to Choose mean?
Answer:
Right to be assured, wherever possible, access to a variety of goods and services at competitive prices.

Question 7.
Write any two necessary requirements for filing the complaint by the consumer.
Answer:
Two necessary requirements for filing the complaint are:

  1. Full name and address of the complainant.
  2. Name and address of the opposition party/Respondent.

Short Answer Type Questions

Question 1.
Who is not a consumer?
Answer:
A person is not a consumer if he purchases goods for commercial or resale purposes. However the word commercial does not include use by consumer, of goods bought and purchased by him exclusively for the purpose of earning his livelihood by means of self-employment.

Question 2.
Give a brief description of Consumer Protection Act, 1986.
Answer:
The Consumer Protection Act 1986:

  1. It is a milestone in the history of socio-economic legislation in the country.
  2. The main objective of the act is to provide for the better protection of the consumers.
  3. The act tends to provide simple, speedy and inexpensive redressai to the consumers’ grievances.
  4. It applies to all goods and services excluding goods purchased for resale or for commercial purposes, or services rendered free of charge and under contract of personal service.
  5. For the protection of consumer rights consumer protection councils have been set up at the central, the state and the district level, and for redressing consumers grievances, there is a provision of three-tier Redressai system (Agencies).
  6. The Three tier Redressai system includes District Consumer Forum, State Commission and Central Commission.

Question 3.
What reliefs can be granted to the consumers by the consumer courts?
Answer:
Reliefs to be granted to the consumers:

  1. Repair of defective goods.
  2. Replacement of defective goods.
  3. Refund of the price paid for the defective goods or services.
  4. Removal of deficiency in service.
  5. Refund of extra money charged.
  6. Withdrawal of goods and service hazardous to life and safety.
  7. Compensation for the loss or injury by the consumer due to negligence of the opposition party.
  8. Adequate cost of filing and pursuing the complaint.

Long Answer Type Questions

Question 1.
What are the causes for Consumer Exploitation?
Answer:
Causes of Consumer Exploitation:

  1. Imbalance between supply and Demand:
    With speedy increase in the population demand for services and goods is increasing. Supply is not matching the demand. Consequently imbalance is caused between demand and supply. In such a situation the trader fleeces the consumers by charging high price for the low standard goods.
  2. Illiteracy and Ignorance:
    Consumers in India are mostly illiterate and ignorant. They do not understand their rights and are cheated by the unscrupulous businessmen.
  3. Monopoly:
    Monopoly means the rights on the production and distribution of a commodity, of a producer or a group of producers. In the state of monopoly producers have arbitrary behaviour regarding the prices and the quality and availability of the goods. As a result producers succeed in exploiting consumers.
  4. Consumers Indifférence:
    A consumer remains unaware of his rights as the consumers are, generally, unorganized and they are not bothered to know of their rights and stand against the scrupulous traders. In the absence of consumers organisation, they tend to compromise with the terms and conditions of the traders.
  5. Liberalisations, Privatisation and globalisation:
    Exports-imports of goods and services have been eased due to various pacts and agreements under the purview of World Trade Organisation. Internal liberalisation has loosened the hold over the private trading – organisations. In the absence of effective control and constitutional provisions, substandard goods are imported and sold to the consumers at higher prices and thus they are exploited. Consumers become the victims of exploitation in the hands of unscrupulous and unethical traders.

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